Secure a position in a challenging environment that supports professional growth and development.

• Proven leadership and project management skills
• Ability to rise to any challenge with meticulous attention to detail and accuracy
• Outstanding ability to deal with clients and staff
• Proven ability to work with minimal assistance and supervision
• Solid analytical and mathematical skills
• Excellent time management, multitasking and organization skills to prioritize workload in order to achieve results in a constantly changing environment
• Excellent communication skills with the ability to communicate with tact and diplomacy
• Referred to as “Go-To” Person, “Shortcut Finder” and Computer “Geek”
  

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Premier Books Direct Concord, ON Oct 2004-present

Recruitment Administration Manager
(Jan 2006-present)

• Provide administrative support by creating a broad range of spreadsheets and training materials
• Create and maintain 1800+ recruitment ads posted over several online job boards
• Track all recruitment ads while creating statistical spreadsheets for analysis
• Lead and manage a team of recruitment assistants through the applicant screening process to ensure proper workflow as well as the placing, managing and tracking of recruitment ads
• Answer and resolve National and Regional Manager inquiries and concerns relating to recruiting needs
• Create and manage all recruiting email addresses including all respective rules
• Act as a team player and work beyond the scope of administrative responsibilities
• Work on other special documents and projects as required
• Create documentation and flow charts relating to "The Recruitment Process"
• Train and coach new employees in various procedures and systems as necessary

Sales/Office Administrator
(Premier HQ: Premier Books Direct Corporate Office division until December 2005)

• Provide administrative support by preparing documents including reports and various spreadsheets
• Prepare and maintain records for override payments for Corporate Offices
• Daily sales input for preparation of daily and weekly sales reports
• Daily balancing and bank preparation of cash sales
• Creation of new Sales spreadsheets for use in partnered offices across North America
• Prepare and verify commission reports and cheques for Independent Distributors
• Create reports, customer lists and mapped Independent Distributor routes/territories using MS MapPoint
• Manage HR files, pre-screen resumes, coordinate interview times, perform background checks, prepare and maintain “New Starts” packages for new hires and track/submit payroll time sheets
• Coordinate cycle counts and balancing of inventory procedures including analysis
• Train peers and management staff on new Inventory Control policies
• Re-creation of Corporate Procedure, Distributor and Inventory Control policy manuals
• Answer and resolve customer inquiries and concerns
• Maintain and order all office supplies
• Create and/or update new and existing documentation relating to Corporate Office Systems and Procedures
• Train and coach new employees in various procedures and systems as necessary
• Dubbed as "Go-To" person by Independent Distributors/Sales Reps
  

Shoppers Drug Mart Toronto, ON February 1989 - October 2005

Marketing Services Assistant
(1 year Head Office Contract July 2003 – August 2004)

• Responsible for ensuring accurate and timely product and cost information is entered and proofed in the Corporate Systems
• Work within the team to ensure accurate and timely product and price information such as: new products/samples, price lists and UPC changes is maintained in proprietary Corporate systems such as: AMS, VMS, CPMS and Tecsys
• Provide feedback to Marketing Services Coordinator on all data related issues on a timely basis
• Review daily discrepancy reports to ensure an accurate flow of information between the corporate systems to MMS (Merchandise Management System)
• Trouble shooting major issues as they arise with other internal departments and stores to determine causes, and provide timely resolution
• Review Daily New Item/Item Change report to verify information entered by peers, before providing report to the Category Manager for confirmation
• Problem solver leading to acquisition of Mark_Services departmental support email box providing timely, efficient follow-up and resolution to all issues and inquiries reported from internal Shoppers Drug Mart departments including Category Management and Vendorboard
• Redesign look and feel of the Category Management Insight Guide, a Shoppers Drug Mart intranet online training and reference guide using Dreamweaver and HTML
• Create and/or update new and existing documentation relating to Corporate Systems
• Train and coach new employees in various procedures and systems as necessary

Cashier Manager/Supervisor
(Over 8 years experience. Presently maintain part time Supervisor)

• Assists in the planning and organizing of day to day cash operations of the store, to maximize customer service and productivity
• Motivate and lead staff regarding customer service, readiness for business, accurate procedures, department cleanliness, staff relations, and compliance with company policies and procedures
• Ensure paperwork is complete and accurate on a daily basis including bank deposits, reconciliations, balancing the safe and cash floats
• Recruits and selects qualified staff and assists with staff development through on-going coaching, performance appraisals and fair and consistent leadership
• Control shortage and loss ensuring all loss prevention standards are promoted and complied with
• Prepare weekly staff schedules to ensure cost-effective work assignment scheduling
• Provide excellent customer service and handle all customer issues, concerns and complaints in a professional and sensitive manner
• Train all new employees and update training documentation as necessary
• Train supervisors and management on Point Of Sale and Merchandise Management Systems
• Ensure all cash office and cash register equipment is in working order
• Liaised with sales reps from Ontario Lottery Corporation, Bell and AT&T phone cards and Qualex Canada for photo finishing

Central Support Representative
(1 year Head Office Contract September 1998 – October 1999)

• Provided first level technical support for all store systems and internal corporate computer users in a call center environment using the Action Request/Remedy tracking system
• Maintained accurate and timely logging of all contacts in the call tracking system, identifying trends, and the escalation of problems and issues where appropriate
• Ensured that Service Level Agreements were maintained
• Worked on other special projects on both an individual and a team basis
• Trained new employees appropriate store systems and functions for better troubleshooting effectiveness utilizing the test center as well as proper call center procedures to achieve service level agreements including escalation of calls and their resolution
• Redesigned training documentation and handouts for new employees

Pricing Systems Manager
(2 years experience)

• Maintained Merchandise Management System computer functions including receiving, DC and RA claims, price verifications and cycle counts
• Built new products into the Merchandise Management System
• Implemented price management, product maintenance, special values and flyers according to downloaded events
• Prepared and maintained various financial reports while working in liaison with the Store Administrator

Dispensary Assistant
(5 years experience)

• Assisted pharmacist with day to day prescription activities using the Health Watch computer system
• Ordered, purchased, received and stocked front shop and pharmacy merchandise
• Priced goods according to Everyday Low Pricing by zones, margins and other competitive markets
• Created ongoing front shop display window for creative seasonal Life Brand products and promotions
• Provided outstanding customer service

Mather Insurance Toronto, ON 1999-2000

Part Time Office Assistant

• Typed Insurance Certificates, Invoices, Letters, Memos, Faxes and other correspondence
• Retrieved, sorted and filed client information folders
• Responded to telephone calls in a professional and courteous manner
• Desktop Publishing and general computer maintenance
  

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Toronto School Of Business Toronto, ON 2001

Web Site Design

• Highlights included Photoshop, Illustrator, Image Ready, Flash, HTML, DreamWeaver
• Design and implementation of layout, formatting and typography
• Testing design accuracy on various computer platforms, monitors and web browsers
• Optimizing graphic images for web viewing
• Focus on E-Commerce and E-Marketing

Humber College Toronto, ON 1996-1998

UNIX for Beginners

Computer Information Systems

Centennial College Toronto, ON 1989–1990

Legal Assistant Program