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Secure a position in a challenging environment that supports professional
growth and development. |
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- Proven leadership and project management skills
- Ability to rise to any challenge with meticulous attention to detail
and accuracy
- Outstanding ability to deal with clients and staff
- Proven ability to work with minimal assistance and supervision
- Solid analytical and mathematical skills
- Excellent time management, multitasking and organization skills to
prioritize workload in order to achieve results in a constantly changing
environment
- Excellent communication skills with the ability to communicate with
tact and diplomacy
- Referred to as “Go-To” Person, “Shortcut Finder” and Computer “Geek”
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Premier
Books Direct Concord, ON Oct 2004-present
Recruitment Administration
Manager
(Jan 2006-present)
- Provide administrative support by creating a broad range of spreadsheets and training materials
- Create and maintain
1800+ recruitment ads posted over several online job boards
- Track all recruitment
ads while creating statistical spreadsheets for analysis
- Lead and manage a team
of recruitment assistants through the applicant screening process
to ensure proper workflow as well as the placing, managing and tracking
of recruitment ads
- Answer and
resolve National and Regional Manager inquiries and concerns relating
to recruiting needs
- Create and manage
all recruiting email addresses including all respective rules
- Act as a team
player and work beyond the scope of administrative responsibilities
- Work on other
special documents and projects as required
- Create documentation
and flow charts relating to "The Recruitment Process"
- Train and coach
new employees in various procedures and systems as necessary
Sales/Office
Administrator
(Premier HQ: Premier Books Direct Corporate
Office division until December 2005)
- Provide administrative support by preparing documents including reports and various spreadsheets
- Prepare and maintain
records for override payments for Corporate Offices
- Daily sales
input for preparation of daily and weekly sales reports
- Daily balancing
and bank preparation of cash sales
- Creation of new
Sales spreadsheets for use in partnered offices across North America
- Prepare and verify
commission reports and cheques for Independent Distributors
- Create reports,
customer lists and mapped Independent Distributor routes/territories
using MS MapPoint
- Manage HR files,
pre-screen resumes, coordinate interview times, perform background
checks, prepare and maintain “New Starts” packages for
new hires and track/submit payroll time sheets
- Coordinate cycle
counts and balancing of inventory procedures including analysis
- Train peers and
management staff on new Inventory Control policies
- Re-creation
of Corporate Procedure, Distributor and Inventory Control policy manuals
- Answer and resolve
customer inquiries and concerns
- Maintain and
order all office supplies
- Create and/or
update new and existing documentation relating to Corporate Office
Systems and Procedures
- Train and coach
new employees in various procedures and systems as necessary
- Dubbed as "Go-To"
person by Independent Distributors/Sales Reps
Shoppers
Drug Mart Toronto, ON February 1989 - October 2005
Marketing
Services Assistant
(1 year Head Office Contract July 2003 – August
2004)
- Responsible
for ensuring accurate and timely product and cost information is entered
and proofed in the Corporate Systems
- Work within the
team to ensure accurate and timely product and price information such
as: new products/samples, price lists and UPC changes is maintained
in proprietary Corporate systems such as: AMS, VMS, CPMS and Tecsys
- Provide feedback
to Marketing Services Coordinator on all data related issues on a
timely basis
- Review daily
discrepancy reports to ensure an accurate flow of information between
the corporate systems to MMS (Merchandise Management System)
- Trouble shooting
major issues as they arise with other internal departments and stores
to determine causes, and provide timely resolution
- Review Daily
New Item/Item Change report to verify information entered by peers,
before providing report to the Category Manager for confirmation
- Problem solver leading to acquisition of Mark_Services departmental support email box providing timely, efficient follow-up and resolution to all issues and inquiries reported from internal Shoppers Drug Mart departments including Category Management and Vendorboard
- Redesign look
and feel of the Category Management Insight Guide, a Shoppers Drug
Mart intranet online training and reference guide using Dreamweaver
and HTML
- Create and/or
update new and existing documentation relating to Corporate Systems
- Train and coach
new employees in various procedures and systems as necessary
Cashier
Manager/Supervisor
(Over 8 years experience. Presently
maintain part time Supervisor)
- Assists in the planning
and organizing of day to day cash operations of the store, to maximize
customer service and productivity
- Motivate and lead staff
regarding customer service, readiness for business, accurate procedures,
department cleanliness, staff relations, and compliance with company
policies and procedures
- Ensure paperwork is complete
and accurate on a daily basis including bank deposits, reconciliations,
balancing the safe and cash floats
- Recruits and selects qualified
staff and assists with staff development through on-going coaching,
performance appraisals and fair and consistent leadership
- Control shortage and
loss ensuring all loss prevention standards are promoted and complied
with
- Prepare weekly staff schedules
to ensure cost-effective work assignment scheduling
- Provide excellent customer
service and handle all customer issues, concerns and complaints in
a professional and sensitive manner
- Train all new employees
and update training documentation as necessary
- Train supervisors and
management on Point Of Sale and Merchandise Management Systems
- Ensure all cash office
and cash register equipment is in working order
- Liaised with sales reps
from Ontario Lottery Corporation, Bell and AT&T phone cards and
Qualex Canada for photo finishing
Central
Support Representative
(1 year Head Office Contract September 1998 – October
1999)
- Provided first level technical
support for all store systems and internal corporate computer users
in a call center environment using the Action Request/Remedy tracking
system
- Maintained accurate and
timely logging of all contacts in the call tracking system, identifying
trends, and the escalation of problems and issues where appropriate
- Ensured that Service
Level Agreements were maintained
- Worked on other special
projects on both an individual and a team basis
- Trained new employees
appropriate store systems and functions for better troubleshooting
effectiveness utilizing the test center as well as proper call center
procedures to achieve service level agreements including escalation
of calls and their resolution
- Redesigned training documentation
and handouts for new employees
Pricing
Systems Manager
(2 years experience)
- Maintained Merchandise
Management System computer functions including receiving, DC and RA
claims, price verifications and cycle counts
- Built new products into
the Merchandise Management System
- Implemented price management,
product maintenance, special values and flyers according to downloaded
events
- Prepared and maintained
various financial reports while working in liaison with the Store
Administrator
Dispensary
Assistant
(5 years experience)
- Assisted pharmacist with
day to day prescription activities using the Health Watch computer
system
- Ordered, purchased, received
and stocked front shop and pharmacy merchandise
- Priced goods according
to Everyday Low Pricing by zones, margins and other competitive markets
- Created ongoing front
shop display window for creative seasonal Life Brand products and
promotions
- Provided outstanding
customer service
Mather
Insurance Toronto, ON 1999-2000
Part
Time Office Assistant
- Typed Insurance
Certificates, Invoices, Letters, Memos, Faxes and other correspondence
- Retrieved, sorted
and filed client information folders
- Responded to telephone
calls in a professional and courteous manner
- Desktop Publishing
and general computer maintenance
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Toronto
School Of Business Toronto, ON 2001
Web
Site Design
- Highlights included Photoshop,
Illustrator, Image Ready, Flash, HTML, DreamWeaver
- Design and implementation
of layout, formatting and typography
- Testing design accuracy
on various computer platforms, monitors and web browsers
- Optimizing graphic images
for web viewing
- Focus on E-Commerce and
E-Marketing
Humber
College Toronto, ON 1996-1998
UNIX
for Beginners
Computer
Information Systems
Centennial
College Toronto, ON 19891990
Legal
Assistant Program
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Windows
3.1-XP, MS Office 95-XP, WordPerfect 6.0, Outlook, Internet, HTML 4.0, FrontPage
2000, Photoshop 5-7, Illustrator 8-9, Dreamweaver 4-MX, ImageReady 7, Flash
5, JavaScript, QuarkXPress 4.0, Action Request System, Remedy, Unix, DOS,
C++, MS MapPoint, VMS, CPMS, MMS, other proprietary software and databases |
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Reading,
swimming, disassembling computers, designing web sites and participating
in online tutorials to upgrade aforementioned computer skills as technological
advances are made. Self
proclaimed Computer Geek! |